The busy stretch for this desk is Friday afternoons and the day before a holiday, when cassettes run out together. The calls are not identical, but they share the terminal id, the error, and how many cassettes are empty.
Grit does not greet a seasonal rush with a generic lead form. Each call gets the terminal id, the error, and how many cassettes are empty on its own note. The Cassette note count turns that into notes to stage so two jobs are not treated as the same size.
A cassette count is not a balance. The terminal id and the error code decide whether this is cash or comms.
A local tech swaps the cassette or the comms gear. Grit does not carry cash. A season is a stack of notes, not one slogan. Lite is $99 per month, 1 seat, including when the stack is tall.
